What to include in the enquiry form
Our contact form works best when you add the printer model, the cartridge type, the ink colour mix and whether you need a refill, replacement or trouble check. If you are using a continuous ink supply system, mention the tank setup, the line length and whether there has been any leaking, air in the tubes or colour drift. For wide-format work, include media width, ink type and any nozzle or banding issue you are seeing.
- Printer or plotter model
- Black, cyan, magenta or yellow requirement
- Refurbished cartridge or bulk ink request
- Any chip reset or refill fault
- Town or area for courier delivery
Westville base, Durban reach
We work from Westville in Durban and supply offices, design studios, artists and print shops across the country. Durban, Pietermaritzburg, Johannesburg, Pretoria, Cape Town, Ballito and Hillcrest all fall within our service area, with courier delivery arranged for suitable orders. If you are nearby and need hands-on help with a refill system or cartridge set, mention that in the form so the details match your setup.
- Westville and greater Durban
- Pietermaritzburg and surrounding KZN routes
- Johannesburg and Pretoria
- Cape Town and nearby metro areas
- Ballito and Hillcrest
Refill support for office and studio work
Cartridge refill advice, printhead care and nozzle check support sit at the centre of many enquiries. Some users need help deciding between dye and pigment ink, while others need colour balance guidance for proofing, artwork or everyday office printing. If you are unsure whether a cartridge should be refilled, reset or retired, send the model details and the fault as you see it.
Bulk ink setups and CISS help
Bulk ink refill systems can save a lot of waste when they are filled and handled properly. We help with CISS setup, refill kits, ink type guidance and general chip reset help where that applies to the cartridge design. If your system has lost prime, shows an empty reading or leaves streaks on the page, include those notes in the enquiry so the check is based on the right symptom.
- CISS setup help
- Refill kit guidance
- Chip reset support in general terms
- Leak checking and colour balance help
- Remote troubleshooting for working printers
Empty return and stock planning
Empty return work and stock planning help keep print rooms moving with less clutter. Offices often want a clean way to return used cartridges, while studios and print teams need a better sense of what to keep on hand for regular jobs. Let us know the monthly print pattern, the colours you use most and whether you want a refill-focused setup or a mixed cartridge plan.
People you may deal with here
The team at our Westville base includes Sibusiso Kotze, Ayesha Majola, Mandla Zondi, Lauren Naidoo, Johan Mabena and Nokuthula Mabuza. Between them, the office handles refill advice, dispatch notes, order details, training support and courier movement for South African deliveries. If your enquiry concerns a larger shop floor, a small studio or a wide-format unit, the form can carry enough detail for the right person to read first.
- Operator training notes
- Leak checks and printhead care
- Orders, accounts and dispatch details
- Courier delivery planning