Sibusiso Kotze keeps the shop moving
Sibusiso Kotze leads the business side of InkEx and keeps the practical decisions tied to what customers actually need. He spends time on cartridge choice, refill systems and the difference between dye and pigment ink when a job needs clean colour, strong text or steadier results on coated stock.
He also keeps an eye on how the team handles empty returns and reuse, because a cartridge that can be cleaned, checked and filled properly should not be treated as throwaway stock. In a place like Durban, where humidity and storage conditions can affect ink handling, that discipline matters more than fancy talk.
- Bulk ink planning for offices and design studios
- Cartridge refill guidance for everyday printers
- Advice on keeping empties ready for return
Operations handled with Ayesha Majola
Ayesha Majola keeps the order side steady, from stock notes to the flow of jobs that move through the shop and out on courier routes. She knows that an office cannot wait around with a printer out of action, so she watches the detail on model matching, refill kits and the way each order is packed.
Her role often sits between the customer and the rest of the team. Ayesha checks that the right support lands with the right person, whether that is a refill guide for a small office, or setup notes for a wide-format print shop using a continuous ink supply system.
- Order handling and stock coordination
- Model matching for cartridges and systems
- Courier packing for local and national delivery
Refill work in Mandla Zondi's hands
Mandla Zondi works on the refill bench, where a small mistake can mean leaks, streaks or a cartridge that stops giving clean output. He checks seals, fills carefully and keeps an eye on printhead care, nozzle checks and the signs that tell you an ink feed is not behaving as it should.
When a customer needs chip reset help or wants to understand the difference between a fresh refill and a tired cartridge that should be retired, Mandla explains it in straight language. His work suits the studios and offices that want a lower-waste path without giving up decent print quality.
- Refill preparation and leak checking
- Nozzle check support and printhead care
- Chip reset guidance in general terms
Lauren Naidoo handles the customer side
Lauren Naidoo is the person many customers speak with when they need clear guidance on ink type, colour balance or the difference between a cartridge issue and a setting issue. She keeps the conversation practical and helps people narrow down what is going wrong before the job gets messy.
She also supports training notes for operators who work with refill kits or continuous ink supply systems. That includes the habits that matter, like storing ink correctly, watching for air in the lines and checking whether a pigment choice or dye choice better suits the stock being printed.
- Ink type guidance for office and studio use
- Operator training support for regular users
- Remote troubleshooting for print faults and colour shifts
Johan Mabena keeps dispatch organised
Johan Mabena manages courier and dispatch work from the Westville base, with routes that reach Durban, Pietermaritzburg, Johannesburg, Pretoria, Cape Town, Ballito and Hillcrest. He packs parcels so the cartridges stay protected and the ink stays where it should, not loose in a box after a long trip.
He also keeps the handover clean when stock planning calls for mixed deliveries, extra empties or a batch of refill items going out together. For customers who work across multiple branches, that kind of order matters more than any glossy promise.
- Courier packing for cartridges and refill items
- Dispatch coordination for local and national routes
- Delivery planning for branch-based customers
Accounts, orders and the small details with Nokuthula Mabuza
Nokuthula Mabuza keeps the paperwork side in line, which means the right order notes, account records and stock references stay attached to the right job. She works through the details that can easily go missing when a business is handling recurring refills, empty returns and several printers at once.
Her work helps offices and print teams keep track of what was sent, what was returned and what still needs attention. That steady admin support is part of why the rest of the team can stay focused on the printing side of the work.
- Accounts and order records
- Empty return tracking
- Job notes for repeat printer setups